Balbharti Maharashtra State Board 12th OCM Important Questions Chapter 7 Consumer Protection Important Questions and Answers.
Maharashtra State Board 12th Commerce OCM Important Questions Chapter 7 Consumer Protection
Select the correct options and rewrite the sentence
Question 1.
Any person who does not agree with the decision of the State Commission can appeal to the ……………….
(a) Supreme Court
(b) High Court
(c) National Commission
Answer:
(c) National Commission
Question 2.
Right to ………………… restricts monopolistic tendencies in the market.
(a) Information
(b) Choose
(c) Safety
Answer:
(b) Choose
Question 3.
………………. is referred to as ‘People’s Court.’
(a) Lok Adalat
(b) Public Interest Litigation
(c) Consumer Welfare Fund
Answer:
(a) Lok Adalat
Question 4.
State Consumer Dispute Redressal Commission is popularly known as ……………….
(a) National Commission
(b) State Commission
(c) District Forum
Answer:
(b) State Commission
Question 5.
……………… is the President of State Commission.
(a) District Court Judge
(b) Supreme Court Judge
(c) High Court Judge
Answer:
(c) High Court Judge
Question 6.
……………… is celebrated as ‘National Consumer Day’.
(a) 15th March
(b) 24th December
(c) 26th January
Answer:
(b) 24th December
Question 7.
National Commission entertains complaints where the values of goods or services paid as consideration exceeds Rs ………………..
(a) 50 lakh
(b) 1 crore
(c) 10 crore
Answer:
(c) 10 crore
Match the pairs
Question 1.
| Group A | Group B |
| (A) District Judge | (1) 2019 |
| (B) Right to Redressal | (2) Duty of seller |
| (C) Consumer Protection Act | (3) President of District Commission |
| (D) Creating Consumer Awareness | (4) Supreme Court |
| (E) Lok Adalat | (5) Seek legal remedy in the court |
| (6) Use of media | |
| (7) Settlement of disputes by mutual compromise | |
| (8) 2010 | |
| (9) President of National Commission | |
| (10) Selecting best quality product |
Answer:
| Group A | Group B |
| (A) District Judge | (3) President of District Commission |
| (B) Right to Redressal | (5) Seek legal remedy in the court |
| (C) Consumer Protection Act | (1) 2019 |
| (D) Creating Consumer Awareness | (6) Use of media |
| (E) Lok Adalat | (7) Settlement of disputes by mutual compromise |
Give one word/phrase/term for the following statement
Question 1.
The right of a consumer which allows him to express his views.
Answer:
Right to be Heard
Question 2.
The right of a consumer which creates an awareness in him about his rights.
Answer:
Right to Consumer Education
Question 3.
Non-profit and non-political independent groups working for a definite cause.
Answer:
Non-Government Organisations (NGOs)
Question 4.
The right which demands that inferior quality goods or defective products are not brought in the market at all.
Answer:
Right to Safety
Question 5.
The court established by Government to settle consumer disputes by mutual compromise.
Answer:
Lok Adalat/People’s Court.
State whether the following statements are True or False
Question 1.
The Consumer Protection Act was passed in the interest of the sellers.
Answer:
False
Question 2.
Order issued by District Forum on a complaint is final.
Answer:
False
Question 3.
24th December is observed as International Consumer Rights Day every year.
Answer:
False.
Find the odd one
Question 1.
Right to Safety, Right to Travel, Right to Information, Right to Choose.
Answer:
Right to Travel
Question 2.
Right to be Heard, Right to Represent, Right to Redress, Right to Adult Education.
Answer:
Right to Adult Education.
Complete the sentences
Question 1.
The primary objective of consumer movement is to protect ………………. rights.
Answer:
consumers
Question 2.
An appeal against the order of State Commission may be made to the National Commission within ………………. days.
Answer:
30
Question 3.
A District Commission shall be established by ………………..
Answer:
State Government.
Select the correct option and complete the following table
(High Court Judge, Four, Consumer Organisations, does not exceeds Rs one crore, 2019, created by the Department of Consumer Affairs, 15th March, Lok Adalat, Public Interest Litigation, 24th December)
| Group A | Group B |
| 1 Janahit Yachika | —————- |
| 2. Consumer Welfare Fund | ——————- |
Answer:
| Group A | Group B |
| 1 Janahit Yachika | Public Interest Litigation |
| 2. Consumer Welfare Fund | Created by the department of consumer Affairs. |
Justify the following statements
Question 1.
Order issued by the District Commission on a complaint is final.
Answer:
(1) The main objective of the Consumer Protection Act, 1986 is expeditious and inexpensive settlement of consumer disputes. In order to achieve this objective, the Act provides the three tier quasi-judicial consumer disputes redressal machinery at district, state and national level.
(2) A consumer redressal agency established by the state government in each district to give relief or settle the disputes of consumers who complain against manufacturers or traders is called a ‘District Commission’. It consists of a president and two other members to be appointed by the state government.
(3) The District Commission has a jurisdiction over a particular district. As per amendments made to the Consumer Protection Act, 1986, it has the jurisdiction to entertain complaints where the value of goods or services, including compensation, if any, does not exceed Rs one crore.
(4) The justice or order given by the District Commission is binding on both parties. However, if any person is not satisfied with the order of the District Commission he can appeal against such order to the State Commission within 45 days of the order. Thus, an order issued by the District Commission on a complaint is not final.
Question 2.
Lok Adalat can rightly be described as ‘People’s Court’.
Answer:
(1) Lok Adalat, i.e. People’s Court is established by the government to settle the disputes by compromise. It is a mock court held by the State authority, District authority, Supreme Court Legal Service Committee, High Court Legal Service Committee or Taluka Legal Service Committee.
(2) Lok Adalat accepts the cases pending in regular courts to settle them by compromise. For this, both the parties to the case should agree to transfer the case to Lok Adalat from the regular court. Even on the application of one of the parties, the court transfers the case to Lok Adalat, if the court feels that there are chances for a compromise.
(3) In Lok Adalat, if a matter cannot be settled through a compromise, then it is returned to regular court. The order passed or the resolution of disputes by Lok Adalat is given statutory recognition.
(4) Lok Adalat is one of the several ways to resolve the consumers’ problems or grievances. Some organisations such as Railways, MSEDCL, MSRTC, Telephone Exchanges, Insurance Companies in the public sector regularly hold Lok Adalat to resolve consumers’ problems through compromise.