Maharashtra Board 12th OCM Important Questions Chapter 5 Emerging Modes of Business

Balbharti Maharashtra State Board 12th OCM Important Questions Chapter 5 Emerging Modes of Business Important Questions and Answers.

Maharashtra State Board 12th Commerce OCM Important Questions Chapter 5 Emerging Modes of Business

Select the correct options and rewrite the sentence

Question 1.
Wedding Planning is an example of ……………….
(a) corporate organization
(b) outsourcing
(c) buying and selling of goods
Answer:
(b) outsourcing

Question 2.
……………… is the trading aspect of e-business where it connects buyers and sellers on the internet.
(a) Outsourcing
(b) e-commerce
(c) e-mail
Answer:
(b) e-commerce

Question 3.
An electronic facility of transferring funds through the internet is ………………. transfer.
(a) cash
(b) net banking
(c) credit
Answer:
(b) net banking

Question 4.
Credit or Debit Cards are popularly known as ………………. ‘Money’.
(a) Paper
(b) Plastic
(c) Polymer
Answer:
(b) Plastic

Question 5.
In e-business payments have to be made ……………….
(a) in cash
(b) credit
(c) online
Answer:
(c) online

Question 6.
The transactions under ………………. are between one business firm and other business firm.
(a) C2C
(b) B2C
(c) B2B
Answer:
(c) B2B

Match the pairs

Question 1.

Group A	Group B
(A) Outsourcing	(1) Consumer to consumer
(B) B2A	(2) Exist everywhere
(C) KPO	(3) First step
(D) C2A	(4) Business to Consumer
(E) LPO	(5) Electronic business
	(6) BPO
	(7) RTO
	(8) Efficient business
	(9) Exist only in cyberspace
	(10) Last step

Answer:

Group A	Group B
(A) Outsourcing	(8) Efficient business
(B) B2A	(5) Electronic business
(C) KPO	(6) BPO
(D) C2A	(1) Consumer to consumer
(E) LPO	(7) RTO

Give one word/phrase/term for the following statement

Question 1.
Name the term which is used by even common man effectively while collecting the needed s information quickly.
Answer:
Internet

Question 2.
Name the electronic facility of transferring funds through the internet.
Answer:
Net banking transfer

Question 3.
The form of electronic currency that exists only in cyberspace.
Answer:
Digital cash

Question 4.
The outsourcing of peripheral activities of the organisation to an external organisation to minimise cost.
Answer:
Business Process Outsourcing (BPO)

Question 5.
The trading aspect of e-business that connects buyers and sellers on the internet.
Answer:
e-commerce.

State whether following statement are true or false

Question 1.
Credit cards are used for online payment.
Answer:
True

Question 2.
In online transactions ‘Account’ is password protected.
Answer:
True

Question 3.
Online transactions are done without the help of internet.
Answer:
False

Question 4.
BPO enables optimum utilisation of scarce resources.
Answer:
True

Find the odd one

Question 1.
C2B, B2A, A2U, C2A.
Answer:
A2U

Question 2.
Off shore, Seashore, On shore, Near shore
Answer:
Seashore.

Complete the sentences

Question 1.
Use of Internet has considerably reduced the dependence on
Answer:
Paper work

Question 2.
includes more knowledge based and specialised work.
Answer:
KPO

Question 3.
The concept of e-business was coined in 90s by
Answer:
IBM.

Correct the underlined word and rewrite the sentence:

Question 1.
BPO is more complex than KPO.
Answer:
less

Question 2.
Traditional business lacks personal touch.
Answer:
e-business

Question 3.
E-commerce is superset of E-business.
Answer:
subset

Question 4.
E-business is narrower concept than s e-commerce.
Answer:
broader

Question 5.
E-commerce is more appropriate in B2B transaction.
Answer:
B2C.

Distinguish between

Question 1.
BPO and LPO
Answer:

	BPO	LPO
1. Meaning	BPO implies the outsourcing of non-primary peripheral activities of the organisation to an external organisation to decrease cost and increase efficiency of parent organisation.	LPO is a type of KPO that renders legal services ranging from drafting legal documents, performing legal research to offering legal advice for certain money consideration.
2. Degree of complexity	BPO is comparatively less complex.	LPO is relatively more complex.
3. Requirement	BPO requires process expertise.	LPO requires legal (law) expertise.
4. Talent required in employees	BPO requires personnel having good communication having legal (law) knowledge.	LPO requires professionally qualified personnel skills.
5. Focus	BPO focus on low level process.	LPO focus on high level process.
6. Outcome	BPO gives a company the ability to get access to skilled and trained manpower at low rate.	LPO allows organisations to access high level talent and niche expertise that does not exist within the firm.

Question 2.
KPO and LPO
Answer:

	KPO	LPO
1. Meaning	KPO is a form of outsourcing in which knowledge related and information related work are outsourced to third party service providers to help in value addition and to get cost benefits.	LPO is a type of KPO that renders legal services ranging from drafting legal documents, performing legal research to offering legal advice for certain money consideration.
2. Requirement	KPO requires knowledge expertise.	LPO requires legal (law) expertise.
3. Talent required in employees	KPO requires professionally qualified personnel having technical knowledge.	LPO requires professionally qualified personnel having legal (law) knowledge.
4. Nature	KPO is a subset of BPO which involves outsource of core functions of the parent company.	LPO is a type of KPO that is specific to legal services.
5. Sources of services	Business organisations mostly hire services from skilled employees supplied by KPO service providers.	In-house, legal department mostly hire services from law firms situated in foreign country to minimise cost.
6. Problems	Lack of communication due to legal, language and cultural barriers may create complications	LPO gets affected adversely by geographical hurdles between law firm and client organisation.